FAQ

Q: What certificate do you have ?
A: We hold certifications including ISO9001, ISO14001, PED, SGS, FDA, and CE.

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Q: What’s the delivery time?
A: Our delivery time for standard equipment is around 2-5 days, for non-standard equipments is dependening on the communication.

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Q: What is the standard of package?
A: In compliance with international environmental standards, we use standard export wooden packaging.

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Q: What’s the delivery time?

A: Our standard equipment typically ships within 2-5 days, while the delivery time for non-standard equipment is negotiable.

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Q: Do you provide OEM service?
A: Yes, we are happy to work with any OEM clients.

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Q: What kind of post-sale service do you offer?
A: We offer a two-year warranty on our machines. Within this period, should any issues arise with the machine (excluding damages caused by misuse), we will provide replacement parts free of charge. We can address these issues through phone consultations or video guidance. Additionally, even after the warranty period ends, we continue to offer lifetime service and support. Should you have any concerns or questions, please don't hesitate to contact us, and we will provide prompt solutions.